We are hiring for a full and part time shift manager for our location in Grand Rapids on 68th Street. We offer GREAT pay and EXCELLENT benefits. The schedule for this position will vary.

This is what you could expect on a daily basis but is not limited to:

Position Overview:

The Full Time Shift Manager is the Shift Leader of the restaurant focused on delivering sales and profit results through guest service, people & operations excellence.

The Full Time Shift Manager supports the Senior Manager (SRM) in managing the operations during assigned shifts, driving key performance outcomes related to sales, profitability, guest service and people. The Shift Manager operates under the direction of the SRM and directly manages a shift of Team Members.

Summary Of Essential Duties And Responsibilities:

Guest

Responsible for exceeding guest expectations with accurate, fast, and friendly service in clean surroundings, and going the extra Smile.

People

Provides mentoring, up-coaching and feedback to Team Members to increase the restaurant team's capabilities while setting an example of a Strength Based Leadership style.

Builds an inclusive team culture by collaborating for solutions and ideas, and promotes our Employer of Choice culture.

Operations

• Sets an example for Team Members by working hard to implement shift plan and drive operational results, while up-coaching.
• Directs efficient and accurate preparation and sale of products for prompt delivery within established speed of service guidelines
• Follows all cash control and security procedures (e.g. safe counting, cash drawers)

*

• Maintains inventory by performing Daily and Weekly inventory inspections
• Receives inventory truck orders

• Motivates Team Members during shift on each of the workstations through strength based coaching.
• Reviews restaurant results to identify successes and areas for improvement and opportunities.
• Ensures the restaurant upholds operational and brand standards.

*Performs duties of the Team Member when necessary

Qualifications And Skills:

• Must be at least eighteen (18) years of age
• High School Diploma or GED required, 2 years of college preferred
• 1-2 years of previous quick service restaurant experience
• Demonstrated understanding of guest service principles
• Available to work evenings, weekends and holidays.
• Ability to work irregular shifts as needed, for proper functioning of the restaurant
• Desire to build leadership skills based on a strength based leadership style.

EOE/V/D/M/F/SO

Job Type: Full-time

COVID-19 considerations:
Factorial Restaurants Holdings LLC observes all CDC, state and county COVID guidelines.